SERVICE RATES and TERMS of SERVICEHere are my Rates and Cost Estimates for service calls and training. We base our basic service rate on three items, Service, Travel and Lodging .
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To estimate the cost, add the Service Rate +Travel Rate + Lodging Rate.
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SERVICE RATE:SERVICE CALL: $220.00 SERVICE RATE PER HOUR: $110.00 per hour billed to the next Quarter hour. We have a Two hour minimum.
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TRAVEL RATE:$.95: per mile, round trip, or $1.90 in one-way mileage.
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LODGING RATE:$150.00 per night: When overnight stays are required a Lodging Fee may be charged.
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Notes:
Information on payments.
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PHONE SUPPORT:
Call Tracee at to arrange for phone support.
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Shop Services:AJST performs some shop services where we work on machines and machine parts in our shop. SHOP RATE: $110.00 per hour
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PARTS, SUPPLIES, AND ACCESSORIES:If we need parts for your service, I would be happy to supply you with the name and number for your parts. You can order them and have them for your next service. We are happy to order your parts, supplies, and accessories for you. When we order your parts, you can be assured that the part is the correct one for your machine. We take care of ordering, procuring, and returning if the part is not needed. We do not have parts on hand and do not get discounts when ordering parts. To reimburse our time spent dealing with the parts we add a percentage to cover our time, returns, and billing involved. We add a percentage to the cost of parts:
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Air Travel:We travel anywhere in the United States. This section gives my Air Travel Cost. Payment in full is required before the flight can be booked. Adjustments may be made after the service date. There are four separate charges for Air Travel: AIR SERVICE CALL: Service call $440.00. We have a four hour minimum. $110.00 per hour after first four hours. HOURLY FLIGHT RATE: $50.00.00 per hour for actual flight time including one hour before flight, waiting at airport, during layovers, driving rental car. AIR FARE: This is the cost of the Air Fare. AIR TRAVEL DAILY RATE: $450.00 per day. Covers hotel, car rental, fuel, airport parking, baggage fees, food, and other expenses.This price is charged for each day from departure to return.
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DIGITIZING:We can digitize your logo or design into a format for our embroidery machine or you can take the design to your embroiderer.
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EMBROIDERY:We provide you quality apparel at competitive prices. We can embroider your logo on your shirts, bags, or caps.
EMBROIDERY (CUSTOMER SUPPLIED ITEMS):You supply the item we can do the embroidery.
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FONT DIGITIZING:We will digitize your font and provide it in ESA format to work with your Wilcom and Hatch Embroidery software. We can also digitize it as a .DST file or convert it to most other embroidery based stitch files. Please call for pricing.
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Notes on payments.
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Discount Coupons: |
EMERGENCY, WEEKEND, AND HOLIDAY SERVICE CALLS:Your business is important to me. I could work on embroidery machines all the time, but my wife says I have to spend a little time with the family. She said that not spending time with the family is a violation of our ROOMMATE AGREEMENT. Go figure...
EMERGENCY TRAVEL RATE:
EMERGENCY LODGING RATE:
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SERVICE GUARANTEE:Your satisfaction is our main concern. I guarantee that I will do the best service I can to repair and service your machine. We do sew-outs on most of our service calls so that the owner is completely satisfied before we leave. If there is an issue with the machine after we leave, we will do our best to remedy the problem.
NOTE: Due to the wide variety of the machines I service and due to the nature of the machines I cannot offer a standard service guarantee. Some things that you should take into consideration when having me work on your machines are:
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