SERVICE RATES and TERMS of SERVICEDue to high demand, inflation, and cost of doing business we were forced to increase our service rates. These prices are effective as of June 1, 2022. Here are my Rates and Cost Estimates for service calls and training. We base our basic service rate on three items, Service, Travel and Lodging .
|

To estimate the cost, add the Service Rate +Travel Rate + Lodging Rate. SERVICE CALL: $220.00
TRAVEL RATE: - $.95 per mile, round trip, or $1.90 in one-way mileage.
LODGING RATE: - $150.00 = When overnight stays are required a Lodging Fee may be charged.
Notes:
|
Air Travel:We travel anywhere in the United States. This section gives my Air Travel Cost. Payment in full is required before the flight can be booked. Adjustments may be made after the service date. There are four separate charges for Air Travel: AIR SERVICE CALL: Service call $220.00. We have a Two hour minimum. $110.00 after first two hours. HOURLY FLIGHT RATE: $35.00 per hour for actual flight time including one hour before flight, waiting at airport, during layovers, driving rental car. AIR FARE: This is the cost of the Air Fare. AIR TRAVEL DAILY RATE: $400.00 per day. Covers hotel, car rental, fuel, airport parking, baggage fees, food, and other expenses. |
DI
EMBROIDERY: We can provide you quality apparel at competitive prices. We can embroider your logo on your shirts, bags, or caps.
EMBROIDERY (CUSTOMER SUPPLIED ITEMS): You supply the item we can do the embroidery.
FONT DIGITIZING: We can digitize your font and provide it in ESA format to work with your Wilcom and Hatch Embroidery software. We can also digitize it as a .DST file or convert it to most other embroidery based stitch files. Please call for pricing.
|
Phone Support ;-)
Call Tracee at to arrange for phone support. |
Payment:
We add a percentage to the cost of parts to cover re-stocking, processing, and handling. * 100% for parts $0.00 -$49 * 25% for parts $50 -$499 * 15% for parts $500 - $999 * 10% for parts $1000 - or more |
Discount Coupons: |
EMERGENCY, WEEKEND, AND HOLIDAY SERVICE CALLS:![]() Due to the increased traffic, increased hotel rates, and because I need time with my family I have to charge extra for Emergency calls on weekends, holidays, and emergency situations. I do emergency, weekend, and Holiday calls but I have to charge extra. Here are my emergency rates: EMERGENCY SERVICE CALL:
EMERGENCY TRAVEL RATE:
EMERGENCY LODGING RATE:
|
SERVICE GUARANTEE:Your satisfaction is our main concern. I guarantee that I will do the best service I can to repair and service your machine. We do sew-outs on most of our service calls so that the owner is completely satisfied before we leave. If there is an issue with the machine after we leave, we will do our best to remedy the problem.
NOTE: Due to the wide variety of the machines I service and due to the nature of the machines I cannot offer a standard service guarantee. Some things that you should take into consideration when having me work on your machines are:
|